Are You Forcing Your Agent to Work for Less than Minimum Wage?

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There are four main business models for the agents who might help with your apartment search in Chicago.

  1. Paid by the landlord, work out of the landlord's office. (The "in-house agent" model)
  2. Paid by landlord, live in the building doing maintenance and leasing. (The "building superintendent" model)
  3. Paid by a third party leasing agency. ("Apartment locator" services)
  4. Paid by a third party real estate sales brokerage. ("Realtor" services)

Today we'll be focusing on models #3 and 4 above, but it's worth remembering that all but the "building superintendent" model are paid entirely on commission. If the agent doesn't close the deal with you they get paid nothing at all. Some renters think that they will have to pay a ton of cash to work with an agent. In Chicago this is not true - the landlord pays the agent in Chicago no matter which side they represent. Other renters think that their agent will walk away from the work with the entirety of the first month's rent. This is also not true.

The reality of a Chicago rental agent's income is pretty bleak. Today we're going to figure out how many apartments you can see with one agent before you're pushing their income below Chicago's minimum wage of $10.50 an hour, or $21,000 a year.

Now we're not going to focus on what it means to be earning minimum wage in Chicago when compared to the real cost of living. We're also not going to dwell (much) on the fact that good agents are skilled laborers who should be earning more than minimum wage. We're just considering how much of your agent's time you can take before they'd have been better off working at McDonald's. Continue reading Are You Forcing Your Agent to Work for Less than Minimum Wage?

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Kay Cleaves

How to Get On With Life When Your Neighbors Get it On Too Much

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So Valentine's Day is around the corner. I figured this is as good of a time as any to address a major part of life in high density urban environments that we haven't really touched on yet. I should preface this with a warning that this article is probably NSFW for some readers. Continue reading How to Get On With Life When Your Neighbors Get it On Too Much

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Kay Cleaves

Immigration Could Be Your Apartment’s Achilles Heel

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When I worked for a local property management company here in Chicago we had a staff of about 25 people. 5 of us worked in the office or as supervisors. The rest were all maintenance workers. I'm not sure how many of our crew were citizens and how many were undocumented, but I know that out of the whole company only four of us were born and raised in the US. This sort of staffing scenario was not uncommon among the other companies working at our level.

Renters in Chicago will find it very rare to encounter a maintenance worker at their apartment building without an accent. Most of those working in property maintenance who were born & raised in the US are approaching retirement age. Residential rental maintenance relies heavily on the immigrant population - a population that is now under intense scrutiny from the federal government.

Our crew worked 10-12 hour days. I'm not sure how much they were paid but I'm sure for most of them it was below minimum wage. On the last day of the month and the first day of the month those 12 hour days could stretch to 16 or more as they tried frantically to turnover huge number of apartments between renters across our many buildings. On some months those 20 guys would flip 80 apartments or more in two days, painting, patching and cleaning them, hauling out broken fridges, replacing toilets, re-tiling bathrooms. These days, 7 years after I left, many of them are still working there.

Out of curiosity I did some digging to see how Chicago's apartments might be affected by increased crackdowns on undocumented immigrants. I used the US Census Bureau's 5-year ACS data from 2006-2010 (Charts EEO-ALL01R and EEO-CIT02R if you want to play along at home), along with recent unemployment statistics for the Chicago area from the US Bureau of Labor Statistics. Now it is important to remember that the Census statistics only count Citizens and Non-Citizens in each occupation. They do not draw distinctions between immigrants with work visas and undocumented immigrants. Continue reading Immigration Could Be Your Apartment’s Achilles Heel

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Kay Cleaves

The Rarest and Most Common Chicago Apartments

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When most outsiders think of living in Chicago rentals they think of skyscrapers with sleek elevators and revolving doors, lakefront views and rooftop decks. But all it takes is a glance at the city with Google Maps in satellite view to show you that most of the city is not chock-a-block with 80-story structures. Newcomers to the city may get a little culture shock when they realize that their new rental housing will probably be in a short, squat walk-up constructed over a century ago.

To save those moving to town from a little disappointment, we decided to take a look at what the statistics have to say about the average Chicago rental housing. We paid a visit to our favorite source of statistical data, the American Fact Finder provided by the Census Bureau, which we hope will be one of the few sites to survive the coming change of federal government relatively intact.

The Norm

According to the American Housing Survey last conducted in 2013, the average Chicago renter lives in a building that is 2-3 stories tall (72.5%). It has 2-4 units (29.5%) and was constructed either between 1950-1969 (24.8%) or prior to 1920 (24.3%), with a median construction date of 1961. It's a walk-up building (72.1%) with no elevator (61.0%). Their apartment is at least 2 stories off the ground (50.5%). Continue reading The Rarest and Most Common Chicago Apartments

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Kay Cleaves

Naughty and Nice Real Estate Agents of 2016

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Last year we ran a list of the Naughtiest and Nicest Landlords of 2015. It became our most read post this past year. So, we thought we'd follow up with not only a 2016 version, which will follow later this week, but also a list of the other major players in the apartment search process - real estate agents.

Ethical violations committed by members of the National Association of Realtors are often sent out of the court system for the association to handle in-house. This means that a lot of minor offenses are dealt with off-the-record in a non-transparent way. However, agents are not always required to be Realtors, and major crimes are still handled by the justice system.

The murky nature of real estate justice aside though, here are our picks for the best and worst agents who got in hot water over the course of the past 12 months. Most of the ones on the "Naughty" list were pulled from the disciplinary records of the Illinois Department of Financial and Professional Regulation.

As for the "Nice" list - many agencies offer charitable activities for their agents so that they can have something to use at the center of press campaigns. The ones we have chosen go above and beyond this normal sort of office activity.

The Naughty:

Agent: Todd Kohlhepp, South Carolina
Crime: Serial homicide of 7 people. Kidnapping a housekeeper he hired to clean his vacant listings and keeping her chained up in a cage in a storage container on his land. May have also robbed a bank. Learn more.
Status: Arrested, charged with seven counts of murder, two counts of kidnapping and three counts of weapons possession.

Agent: Geraldine Blair, Chicago, IL
Crime: Allowed prospective tenants to view a property without being present herself. The tenants took the opportunity to move most of their furniture into the vacant apartment before they were caught. Learn more. (PDF)
Status: Reprimanded and fined $1000 by the Illinois Department of Financial and Professional Regulation (IDFPR)

Agent: Lauren Houston, Los Angeles, CA
Crime: Posted numerous racist comments about Blacks and Mexicans on Instagram. Learn more
Status: Dismissed by her brokerage. May have moved on to another brokerage.

Agent: Jamie Detwiler, Bloomingdale, IL
Crime: Used her MLS access to get lockbox codes for fake showings in properties throughout DuPage county. Stole jewelry from five different homes. Learn More
Status: Arrested, charges pending. License suspended by IDFPER.

Agent: Jack Shaw, Chicago, IL | Paul King, Evanston IL | Rosita Tsiklauri, Queens, NY.
Crime: Ran a business that claimed to find apartments for people with bad credit and criminal records. Took up front cash as processing fees from clients and failed to deliver rental listings or return the money. Learn more. Shaw was not alone in getting disciplined for taking money without providing service. Paul King of Evanston got into hot water for doing similar things to home buyers. Rosita Tsiklauri of New York was arrested and charged with larceny for defrauding 19 prospective tenants out of $77k in processing fees over the course of 12 months.
Status: Shaw's license was suspended for 3 years and he was fined $18k by IDFPR. King's license was revoked permanently. Tsiklauri's case is ongoing.

The Nice:

Agent: Bobbi Mathues, Simsbury CT
Good Deed: Created the "Hero Homeownership Project" which gives 10% of their commission towards closing costs and other discounts to veterans, active military, first responders, non-profit employees and government workers. Learn more

Agent: Kim Pacini-Hauch, Sacramento, CA
Good Deed: Agreed to foot the bill for all pet adoptions from the Front Street Animal Shelter for six weeks, starting November 16 and running through the end of the year. Adoptions normally cost $65 to $85. On the day the promotion was launched a crowd of people gathered out front of the shelter to take advantage of the offer and all cats in-house were adopted. Learn More

Agent: The New Orleans Metropolitan Association of Realtors
Good Deed: Provided $15,000 to the New Orleans Police to fund the purchase of high definition security cameras.

Agent: Christian Howard, Orlando FL
Good Deed: Created "The Heart that Gives" program, wherein he will donate half of his commission to a charity of this clients choice. Many other agents also offer similar programs, but Howard was also a frequent visitor to Pulse Nightclub, he also helped find emergency housing for victims and their families after the mass homicide in June. Learn more

Agent: Leroy Valentín Fernández, Orlando FL
Good Deed: Leasing agent for a Florida apartment complex. Singer, Hairdresser and choreographer. Well-loved drag performer. Killed in the Pulse Nightclub Shooting in Orlando.

Published by

Kay Cleaves